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Chef Works

Bragard

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Customer Service

 
Not sure which coat or shirt may fit you best? No problem. Come visit our showroom to touch, feel, and try on all of our uniform options!  Please note: Not all sizes are available so we prefer a 48 hour notice to ensure we have your size ready and waiting. Call 1 888 839 8771 and so we can set up an appointment with you and gather your sizing needs.

Hours

Call Center Hours
Monday – Thursday 7:00am – 4:30pm, Friday 7:00am – 4:00pm, Pacific Time
Showroom Hours
Monday – Thursday 8:00am – 4:30pm, Friday 8:00am – 4:00pm, Pacific Time
Our showroom is currently not open to the public due to recommended COVID safety guidelines. Check back here for updates. Thank you for your understanding.

Ordering Options

Order Fulfillment/ Shipping (United States)

Bragard's shipping partner is UPS. Bragard uses ground shipping unless otherwise requested. Shipping transit times can vary depending on where you are located.
  • Non-Embroidered orders: Please allow 8 - 10 business days for fulfillment.
Please note if your order contains embroidery, alterations, or special requests you may experience the following fulfillment times:
  • Embroidery: Please allow 12 - 15 business days.
  • Alterations: Please allow 15 business days.
For special requests or a more accurate estimate of fulfillment time feel free to contact our customer service department at orders@bragardus.com or 1 888 839 8771 during normal business hours.

Payment Options

  • We accept MasterCard, Visa and American Express.
  • Invoices shall be payable at the time of service net 30 days. Finances charges of 1.5% per month will be applied to any outstanding (overdue) balance.
  • No minimum order, except where specified.
  • California Sales Tax applicable to California residents/businesses.
  • A $15.00 service charge shall apply for any returned check.

Embroidery & Special Orders

  • Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to orders@bragardus.com. Your logo will remain on file for your future orders.
  • There is a one-time digitizing setup fee: $75.00. (Additional charges may be incurred if you make changes or adjustments to the logo that requires re-digitizing. Please call for more details.)
  • For every logo we digitize, we can send you a sample sewout or an electronic digital sewout at no cost to you. This is provided for your approval prior to embroidering your garment.
  • Each standard size logo is $7.50 (Logo prices vary depending on stitch count.)
  • The cost for one line of embroidery is $4.00.
  • You can embroider up to three lines of text on most garments. There are six font styles available to choose from and an array of colors.
  • Give your coat an international flair or show your state pride with embroidered flags.
  • The price for one embroidered flag is $8.50 (Call for our list of available countries and states.)
  • Embroidered/special orders are non-returnable.

Sizing and Measurements

  • Click here to view our sizing chart.
  • These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
  • To get the best fit, stand straight and relax.
  • Chest: Measure from the fullest part of the chest/bust with your arms down.
  • Waist: Measure around your natural waistline above the hips.
  • Hips: Measure around the fullest part of the hips.
  • Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
  • If you have any questions about sizing, please call the Client Services Department at 1 888 839 8771.

Back Orders

Bragard carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.

Return Policy

At Bragard, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-embroidered, non-altered or unused items within 30 days of purchase date.

Unfortunately, Bragard cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/ personalization, alterations, laundering, damage, odors, stains or other markings. Additionally, Bragard cannot accept returns on products considered Personal Protection Equipment (PPE) including, but not limited to, the SKILD Series™ face coverings.

Please note, if your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued. All applicable sales are subject to a 20 percent restock fee.

If you purchased from a trusted partner, please contact them directly. We cannot accept returns on items purchased from a third party.

All return items must contain a Return Authorization Number (RMA). Click HERE to start the return process.

Start a Return

Pre-Order Policy

This Pre-Order Policy (“Policy”) governs the placing of Pre-Order Purchases (“Pre-Order”) with Bragard ("Company"). Please read this Policy carefully before purchasing your Pre-Order of any Bragard products (“Product”). By submitting your Pre-Order, you agree to be legally bound by these terms.

Pre-Order. When placing a Pre-Order, you will be required to provide certain identifiable information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current until the Product is shipped. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated prior to shipping, and shall have no obligation to make efforts to determine the correct contact or shipping information.

Pre-Order Payment. Placing a Pre-¬Order constitutes your express agreement for Bragard to authorize and charge your credit card for the full Price of the Product(s) at the time of order. Methods of payments accepted are Visa, MasterCard, and American Express.

Shipping/Delivery Schedule. If you expect immediate delivery of Pre-Order Products we highly recommend NOT TO PLACE A PRE-ORDER to avoid frustration and misunderstanding now and in the future.

Although we will make efforts to begin shipping Pre-Orders as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Bragard does not represent or warrant that it will be able to ship the Pre-Order by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the Product is not met, Bragard is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in this Policy, to provide any discounts, refunds or credits due to any such delays. If for any reason you do not wish to continue to wait for your Pre-Order, you may cancel your Pre-order as provided for in the CANCELLATION section below. Shipments will be made Monday through Friday, excluding holidays, unless otherwise noted.

Cancellation/Refund. You or Bragard may cancel this Pre-Order at any time for any reason prior to our notice to you that your Pre-Order has shipped. If you cancel prior to our notice of shipping, we will issue a full refund of the purchase price. To cancel your Pre-Order, send an email with your Bragard order number and request to cancel to orders@chefworks.com.

Privacy. The information you provide for the Pre-Order of Products will be subject to the Company’s Privacy Policy found at Privacy Policy.

PRE-ORDER LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL Bragard BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT Bragard IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PRE-ORDER.

DISCLAIMER. Bragard DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SAMPLE PRE-ORDER PRODUCT IMAGE DISPLAYED ON WWW.CHEFWORKS.COM WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PRE-ORDER PRODUCT IMAGE.

ADDITIONAL TERMS & CONDITIONS. Any Pre-Order of Bragard Products are subject to additional terms and conditions as provided by the Company. The failure of Bragard to exercise or enforce any right or provision of this Policy shall not constitute a waiver of such right or provision. The Policy constitutes the entire agreement and understanding between you and Bragard regarding Pre-Orders. Please see Terms of Service for more information.

Pricing

All prices subject to change without notice.

Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.

Limitation of Liability

Bragard MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMERS CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF Bragard IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO Bragard. FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL Bragard BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.

Jurisdiction & Law

Any legal action concerning a customer order or item shall be brought in the state courts located in San Diego County, California and shall be governed by the laws of the State, without regard to California conflicts of law rules.